At Wagon Auto Parts, your satisfaction is our priority, which is why we offer a money-back guarantee. To ensure a smooth return process, please follow our return policy guidelines:
Requesting a Return Authorization (RA) Number
- To initiate a return, contact us via email at Sales@wagonautoparts.com or call +1 888 925 9557 between 8:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday, to request a return authorization (RA) number. Please note that returns without an RA number cannot be processed.
Damaged Shipments
We recommend thoroughly inspecting your shipment before accepting and signing for it. In some cases, even when the packaging appears intact, the product inside may be damaged. If you receive a damaged part:
Accept the delivery.
Contact our Customer Service promptly at +1 888 925 9557
Providing photo evidence of the damage is highly encouraged to facilitate the process.
Freight and UPS Ground Shipments
For Freight Shipments:
Inspect both external packaging and the product itself for damage before accepting delivery.
Unpack the product and check for any internal damage.
If damage is found, accept the delivery and contact Customer Service at +1 888 925 9557 to request a return authorization number.
Note for Engine Assemblies:
We do not warrant or guarantee attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. Refusing delivery due to damage to these accessory parts will result in a deduction of original shipping and handling charges from any refund.
Returning Defective or Incorrect Parts
If you receive an incorrect or defective part, we offer an exchange or replacement. Contact Customer Service to explain the issue, and we will create a new order for the correct part while issuing an RA for the original part. Replacement parts will be shipped once freight charges for the returned part are settled, and the part is on its way back to us.
Refused Shipment or Failed Delivery
If a shipment is refused or fails delivery after multiple attempts:
Contact Customer Service at +1 888 925 9557.
Items that are refused or undeliverable will be returned to Wagon Auto Parts, and a credit for the sale amount (excluding shipping and handling) will be issued.
Allow up to 14 business days for the credit to process.
For failed deliveries, make immediate arrangements with the shipping company to prevent further delays or costs.
Wagon Auto Parts Discretion
Wagon Auto Parts reserves the right to deny exchange or return requests. Please do not install damaged or incorrectly shipped items, as doing so will void our return policy. Refunds and exchanges may also be denied if parts are modified, installed, or damaged by the customer.
Customer Service will provide the return shipping address. Include the RA number on the shipping label. Returned items must be in “as new” condition and shipped in their original packaging and shipping cartons. If the original packaging is unavailable, ensure proper packaging to avoid damage during transit. Wagon Auto Parts cannot issue a credit for items that arrive damaged or show signs of installation or painting.
The responsibility for proper shipping and associated costs lies with the customer.
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Additional Information
Include the original invoice or a copy with the returned item.
Returns are accepted within 30 days of the original invoice date.
Refunds are processed after the returned part(s) have been inspected and approved.
Original shipping charges will be deducted from refunds, except for damaged or incorrectly stocked parts.
Allow 5-7 business days for the refund to post to your account once the returned merchandise has been processed.
Thank you for choosing Wagon Auto Parts. We are committed to providing the best service for your automotive needs.